Here is the FAQ about Supersec and our concept. We are trying our best so that you have an enjoyable buying experience on the Supersec site.
|We recommend our discovery box, which contains small quantities of our best products, so you can get an idea of their quality. You can then confidently choose one of our subscrition plans.|
|All our products can be found in local stores. Send us a message via the contact form, specifying your place of residence, and we will indicate the store closest to you.|
|Yes. Our bags are made of corn cellulose. They can be composted industrially so as not to leave traces of plastic.|
|Once opened, products can be preserved by carefully closing the bag. They must be protected from light and heat. You can also place them in an airtight container, which will protect them from insects, for example.|
|Expiration dates vary from 9 months to 3 years, depending on the products.|
|There can be several reasons for this. First of all, the product may be out of stock — in this case, ensure that you have not received a voucher from us. If not, we may have forgotten a product during the preparation of your order. You will be compensated. Complete the following form to indicate which product is missing, and we will reimburse you as soon as possible. You must be logged in to complete the form.|
|We apologize for the inconvenience — It can happen (luckily, not often).
We do our best to protect our products, but transportation services are not always as careful as we are. Make sure you are logged in and complete the form.
With this form, we can quickly identify the issues at hand and have our logistics team take the appropriate measures.
We will reimburse you for any damaged products.
|Products are selected during culinary visits by our partner Philippe Emanuelli, who is always on the lookout for quality products for his Michelin-starred restaurant in Brittany. We also collaborate with local producers (Nos Pilifs, Les Filles, Dolfin …) according to strict specifications.|
|The Supersec online boutique uses the e-commerce platform Ogone, which offers an optimal level of security for your online transactions. Integrating 3D Secure identification processes (verified by Visa, MasterCard SecureCode and JCB J/Secure), it maintains the highest level of security. Your private information is managed carefully and kept private.|
|We update the list of available relay points in real time. In exceptional cases, however, certain relay points are unavailable after your order because they are full or closed due to holidays. In these cases, packages are redirected to other local relay points by our transporter without us being able to intervene.
We understand that this situation is not ideal and can be problematic. If you are unable to collect your package, please contact Raquel and Célia by email at firstname.lastname@example.org. They will be happy to help you.
|Your orders are prepared as quickly as possible by our team. After you place your order, it takes 2 to 5 working days to be delivered.|
|Delivery is free from €45 in Belgium. €59 in France, Luxembourg, the Netherlands, Austria, England and Germany.
For other countries, you can refer to this page.
You can find more details on delivery rates here.
|You can pay for your order by bank card, Visa, Mastercard or Paypal. We use secure payment methods.|
|We deliver to most European countries. You can find more details on the countries we deliver to and prices here.
We also deliver to a relay point in France and Belgium. You can consult the list of relay points on this page.
|Click here to consult a table of delivery rates by country. Free shipping is indicated according to destination.|
|Supersec ships to the whole world (almost).
Click here to consult a table with delivery rates by country. Shipping uses TAXIPOST, with tracking for shipments in Europe. Tracking is not available for the rest of the world.
Orders are delivered after 2 working days for Belgium, 2 to 3 working days for neighbouring countries, 3 to 5 working days for most EU countries and 4 to 8 days for the rest of the world. Please add maximum 3 working days for Supersec to post your orders from one of the BPost distribution points.
|Boxes allow you, your loved ones or colleagues to receive a choice of pre-selected products at home, often without shipping fees. No more having to remember to order your favorite products; these will be sent to your home automatically. You buy in bulk, which avoids waste by limiting packaging. All our packaging is industrially compostable.|
|Yes — Select “Our Boxes” in the main menu. These have been predefined for you to make your choice easier.|